GENERAL CONDITIONS OF SALE
1.1 These General Conditions of Sale have as their object the sale of products made online through an e-commerce service on the alegicosmetics.com website.
1.2 Angel Of Beauty Srls will ship to Italy (including the Republic of San Marino and the Vatican) and abroad. The sale price - even for sales abroad - will always be indicated in EURO. The shipping price may vary in case of shipments to foreign countries also for shipments to EUROZONE.
2.1 The products are sold directly by Angel Of Beauty Srls , with registered office in Italy , in Via Sant'Antonio 27 - 00040 ARDEA registration number in the Business Register, VAT number 15151381009 . For any information request, the Seller can be contacted by email at the following address: firstname.lastname@example.org .
2.2 These General Conditions of Sale govern the offer, forwarding and acceptance of purchase orders for products on the site and do not, on the other hand, govern the provision of services or the sale of products by parties other than the Seller. that are present on the site through links, banners or other hypertext links. Before placing orders and purchasing products and services from parties other than the Seller, we suggest checking their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller.
2.3 The products are sold to the Customer identified by the data entered when completing and sending the order form in electronic format with simultaneous acceptance of these General Conditions of Sale.
2.4 The product offers on the site are aimed at adult customers. If the Customer is under the age of 18, in order to purchase on the site, he must first have the consent of one of his parents or a legal guardian. By placing an order through this Site, the Customer guarantees that he is of legal age (18 years) and that he has the legal capacity to enter into binding contracts.
2.5 The Customer is prohibited from entering false and / or invented and / or fictional names in the online order procedure and in further communications. The Seller reserves the right to legally pursue any violation and abuse, in the interest and for the protection of all consumers.
2.6 Furthermore, by accepting these Conditions of Sale, the Customer exempts the Seller from any liability deriving from the issue of incorrect tax documents due to errors relating to the data provided by the Customer at the time of placing the order online, being the Customer himself is solely responsible for their correct insertion.
3. SALE THROUGH E-COMMERCE SERVICE
3.1 By online sales contract we mean the distance contract concerning the sale of movable goods (hereinafter Products) stipulated between the Customer and Angel Of Beauty Srls , as Seller, in the context of an organized e-commerce service by the Seller who, for this purpose, uses remote communication technology known as the Internet.
3.2 To conclude the purchase contract for one or more Products, the Customer must fill in the order form in electronic format (henceforth Order) and send it to the Seller via the Internet following the relative instructions.
3.3 The Order contains: - a reference to these General Conditions of Sale, containing the methods and times for returning the purchased Products and the conditions for exercising the right of withdrawal by the Customer; - information and / or images of each Product and its price; - the means of payment that the Customer can use; - the methods of delivery of the Products purchased and the relative shipping and delivery costs;
3.4 Although Angel Of Beauty Srls constantly adopts measures to ensure that the photographs shown on the site are faithful reproductions of the original products, including the adoption of every possible technological solution to minimize inaccuracies, some variations are always possible due to technical characteristics and color resolution characteristics of the computer used by the Customer. Consequently, the Seller will not be responsible for any inadequacy of the graphic representations of products shown on the site if due to the aforementioned technical reasons, since these representations are merely illustrative.
3.5 Before concluding the contract, the Customer will be asked to confirm that they have read the General Conditions of Sale including the Information on the right of withdrawal and the processing of personal data.
3.6 The contract is concluded when the Seller receives the Order Form from the Customer via the Internet, after verifying the correctness of the data relating to the order.
3.7 The language available to conclude the contract with the Seller is the one chosen by the Customer, in any case the applicable law is the Italian one.
3.8 Once the contract is concluded, the Seller will take charge of the Customer's Order for its evasion.
4. EVASION OF THE ORDER
4.1 By submitting the Order via the Internet, the Customer unconditionally accepts and undertakes to observe these General Conditions of Sale in relations with the Seller.
4.2 Once the contract is concluded, the Seller will send the Customer, by e-mail, an Order Confirmation, containing a summary of the information already contained in the Order described in paragraphs 3.3, 3.4 and 3.5. 4.3 Without prejudice to the possibility for the Seller, before sending the Order Confirmation, to request by e-mail or by telephone from the indicated Customer, further information with reference to the Order to be sent via the Internet.
4.4 The Seller may not process the Customer's purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, the Seller will inform the Customer by e-mail that the contract is not concluded and that the Seller has not carried out the Customer's Order specifying the reasons. In this case, the sum previously committed on the Customer's means of payment will be released.
4.5 If the products presented on the site are no longer available or on sale after sending the Order, it will be the Seller's responsibility to notify the Customer promptly and in any case within thirty (30) working days from the day following the one in which he has sent his order to the Seller, the possible unavailability of the Products ordered. In this case, the sum previously charged to the Customer's means of payment will be refunded.
4.6 Each sale made by the Seller through the online sales service may concern one or more products, with no quantity limit for each item.
4.7 The Seller reserves the right to refuse orders from a Customer with whom there is a legal dispute relating to a previous order. This applies equally to all cases in which the Seller deems the Customer unsuitable, including, by way of example, the case of previous violations of contract conditions for online purchases on the site or for any other legitimate reason, especially if the Customer has been involved in any kind of fraudulent activity.
5. SALE PRICES
5.1 Unless otherwise indicated in writing, all Product prices and shipping and delivery costs indicated on the site and in the Order are to be considered VAT included and expressed in Euros. The validity of the prices indicated is always and only that indicated by the Site at the time the Order is sent over the Internet. Product prices and shipping and delivery costs may vary without prior notice. The Customer must therefore ascertain the final sale price before forwarding the relative Order.
5.2 All Products are shipped directly from Italy. The prices of the Products and the shipping and delivery costs indicated on the site and in the Order, unless otherwise specified, are to be considered not including any costs related to customs duties and related taxes if the shipment takes place in non-EU countries or in countries where current legislation provides for import charges.
5.3 These costs are therefore charged to the Customer and must be paid directly upon delivery of the Products, according to the indications specified in the Order Confirmation.
6. METHOD OF PAYMENT
To pay the price of the Products and the related shipping and delivery costs, you can follow one of the methods indicated in the order form of the site which are summarized below.
6.1 Payment by credit cards and prepaid cards.
6.1.1 For online orders on the site, the Seller accepts both credit card and prepaid card payments without any additional charge on the cost of the Product and shipping. It is understood that the Customer must be the holder of a valid credit card when ordering the Products purchased online and that the name on the credit card must be the same as indicated on the billing data. In the absence of these conditions, it will not be possible to proceed with the order.
6.1.2 At the time of online purchase, together with the Order Confirmation, the amount relating to the Order will be charged to the Customer's credit card. The amount will therefore be effectively charged to the Customer's credit card at the time the Order is sent to the Seller. 6.1.3 If, once the package containing the ordered Products has been received, for any reason the Customer intends to make use of the right of withdrawal, no later than 48h from the arrival of the package by requesting the form to be filled in via email, following the after payment of the Products purchased online, the Seller will assign the credit card amount to be refunded directly to the credit card previously used for payment.
6.2 At no time during the purchase procedure is the Seller able to know the information relating to the credit card (for example, the credit card number or the date of its expiry), transmitted via a connection protected by an encrypted protocol directly to the site. of the entity that manages the electronic payment. No electronic archive of the Seller will keep such data.
6.3 In no case can the Seller therefore be held responsible for any fraudulent and improper use of credit and prepaid cards by third parties.
7. SHIPPING AND DELIVERY OF PRODUCTS
7.1 Each shipment contains: - the Products / or ordered / or; - the relative transport document / accompanying invoice; - any accompanying documentation required based on the country of dispatch - any information and marketing material.
7.2 The delivery of the Products purchased through the Seller's Site can take place by courier to the customer's home.
7.3 The purchased products will be delivered by the courier identified by the Seller to the shipping address indicated by the Customer on the Order. For additional information on costs, times and methods of shipping and countries served, the Seller refers to the Shipping section.
7.3.1 Upon receipt of the goods at home, the Customer is required to check the integrity of the packages upon delivery by the courier. In case of anomalies, the Customer must have the courier detect and note exactly the same and reject the delivery. Otherwise, the possibility of asserting one's rights in this regard will no longer be possible.
8. RIGHT OF WITHDRAWAL
8.1 Only if the Customer who enters into the contract is a Consumer (meaning by this definition any natural person who acts on the site for purposes unrelated to any entrepreneurial or professional activity carried out), will he have the right to withdraw from the contract concluded with the Seller, without no penalty and without specifying the reason, within fourteen (14) working days, starting from the day of receipt of the products purchased on the site.
8.2 To exercise the right of withdrawal, the Customer must send an e-mail to the address email@example.com within the term of 48h (2) working days starting from the day of receipt of the Products specifying the Order number and the / the code (s) of the article (s) for which it intends to make use of the right of withdrawal.
8.3 After receiving the e-mail referred to in the previous article, the Customer will receive all the instructions for returning the Product (s).
8.4 The right of withdrawal is subject to the following conditions: - the returned Products must be returned in their entirety and not on parts or components of them even in the case of kits; - the returned Products must not have been used, worn, washed or damaged; - the returned Products must be returned in their original undamaged packaging; - the returned Products must be sent to the Seller in a single shipment. The Seller reserves the right not to accept Products of the same Order returned and shipped at different times; - the returned Products must be delivered to the courier within fourteen (14) working days from the date you received the products; - in the event that the Seller, for the purchase of a specific package of Products, offers the possibility of purchasing them at a lower price than the ordinary price charged by purchasing them individually (e.g. 5x4, 3x2 etc.), the right of withdrawal it can also be exercised with the return of only some of the products purchased: in this case the price will be recalculated taking as a reference the price normally charged for the purchase of the single product. In all other cases (eg bundled sales, prize operations, etc.) the right of withdrawal can only be exercised with the return of all the Products purchased, thus excluding partial return.
8.6 In case of return, the shipping costs are charged to the customer.
8.7 The Seller also undertakes to bear the initial shipping costs of the Products exclusively in the event of damage to the same due to transport or errors in shipping by the Seller. Only in these cases, the Seller will also reimburse the amount that the Customer has paid as shipping costs. The Seller will send an express courier to collect the Product at the address indicated by the Customer.
8.8 For the return, the Customer will only have to use the Courier indicated by the Seller in the return instructions: in this way, the Customer will not have to personally pay the costs of returning the purchased products because this payment will be made, for your account, directly from the Seller. Subsequently, the Seller, except for the provisions of point 8.7 above and for the cases of product defect return, will deduct from the refund due to the Customer a lump sum equal to the cost previously incurred for shipping and delivery to the Customer's home. purchased products or the shipping costs normally provided for delivery to Italy. Furthermore, from the moment of delivery of the purchased products to the shipper indicated by the Seller in the online return form, the Seller releases the Customer from any liability in case of loss or damage to the products during transport.
8.9 In the event of exercising the right of withdrawal without complying with the methods indicated above (e.g. beyond the 14 days provided for by law, or without having followed the instructions for the return), the Seller will send the purchased Products back to the Customer. also charging him the additional shipping costs.
8.10 The right of withdrawal cannot be applied in the case of customized products at the explicit request of the Customer at the time of placing the Order.
9. NON-CONFORMING PRODUCT WARRANTY
9.1 The Seller is responsible for any defect in the products offered on the site, including the non-conformity of the items with the products ordered, in accordance with the provisions of Italian law.
9.2 If the Customer has entered into the contract as a Consumer (meaning by this definition any natural person who acts on the site for purposes unrelated to any business or professional activity carried out), this guarantee is valid provided that both conditions are respected. indicated below: a) the defect occurs within 24 months from the date of delivery of the products; b) the Customer presents a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was recognized by the latter; c) the return procedure is correctly followed.
9.3 In particular, in the event of non-compliance, the Customer who has entered into the contract as a Consumer will have the right, at the Seller's choice, to obtain the restoration of the conformity of the products without charge, by repair or replacement, or to obtain a appropriate price reduction or the termination of the contract relating to the disputed goods and the consequent return of the price.
9.4 All return costs for defective products will be borne by the Seller.
For any information request you can contact us at the following email address: firstname.lastname@example.org
11. COMMUNICATIONS TO THE CUSTOMER
The Customer acknowledges, accepts and gives his consent to the fact that all communications, notifications, attestations, information, reports and in any case any documentation on the operations performed, referring to the purchase of the Products, will be sent to the e-mail address indicated at at the time of registration, with the possibility of downloading the information on a durable medium in the manner and within the limits provided for by the Site.
13. APPLICABLE LAW, DISPUTE RESOLUTION AND JURISDICTION
13.1 These General Conditions of Sale are governed by Italian law and will be interpreted on the basis of it, without prejudice to any other prevailing imperative rule of the country of habitual residence of the Customer. Consequently, the interpretation, execution and resolution of the General Conditions of Sale are subject exclusively to Italian law and any disputes inherent and / or consequent to them must be resolved exclusively by the Italian judicial authority. In particular, if the Customer qualifies as a Consumer, any disputes must be resolved by the court of the place of domicile or residence of the same according to the applicable law or, at the choice of the consumer in case of action taken by the consumer himself, by the Court. of Latina. If, on the other hand, the Customer acts in the exercise of his own business, commercial, craft or professional activity, the parties consensually establish the exclusive jurisdiction of the Court of Latina.
14. MODIFICATION AND UPDATE
The Seller may make changes or amendments to these General Conditions of Sale at any time. Therefore, the Customer will be required to accept only the General Conditions of Sale in force at the time of the relative purchase. The new General Conditions of Sale will be effective from the date of publication on the Site and in relation to purchase orders submitted after that date.